Virtual Detective - Privacy Policy
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Privacy Policy

Virtual Detective, Inc. (“Virtual Detective”) provides the website VirtualDetective.co.uk to you (“You” or “Your”) subject to this Privacy Policy, its Terms of Use, and its other policies.

This Privacy Policy describes the way in which Virtual Detective collects, uses, or shares any information You provide to VirtualDetective.co.uk or information about Your use of VirtualDetective.co.uk (“Personal Information”).

Virtual Detective may change this Privacy Policy at any time. The most current version of this policy can be accessed at https://www.virtualdetective.co.uk/privacy-policy. By continuing to access or use VirtualDetective.co.uk, You accept any changes or revisions to this Privacy Policy.

IF YOU DO NOT AGREE TO THIS POLICY DO NOT USE VIRTUALDETECTIVE.CO.UK

1. Information Available Through VirtualDetective.CO.UK People Search

a) Virtual Detective aggregates publicly available information from phone books, social networks, marketing surveys, real estate listings, business websites, and other public sources (“Public Information”). This Public Information may be made available to users through the VirtualDetective.org people search. Virtual Detective does not verify and cannot guarantee the accuracy of this Public Information.

b)Personal Information, such as information that You provide to VirtualDetective.co.uk or information about Your use of VirtualDetective.co.uk is not part of the Public Information available to users through the VirtualDetective.co.uk people search.

c) To request that Public Information about You be removed from public listings on VirtualDetective.co.uk, please use our Remove A Public Listing tool at https://www.virtualdetective.co.uk/optout. This page also contains information about sending written requests for removal of public listings. This process is only intended to remove listings available to the general public on VirtualDetective.co.uk and cannot remove the information from the third-party public sources, such as phone books. You acknowledge that Public Information about You may still be available to logged-in users of VirtualDetective.co.uk.

2. Personal Information Virtual Detective Collects

a) YYou may use VirtualDetective.co.uk without creating an account. Even without an account, Virtual Detective collects information about Your use of VirtualDetective.co.uk. This may include information about any IP address used to access VirtualDetective.co.uk, Your activity on VirtualDetective.co.uk, the time Your computer or device visited VirtualDetective.co.uk, and the type of device or browser You used to access VirtualDetective.co.uk.  VirtualDetective.co.uk uses cookies, or small text files stored on Your computer, to store data about Your visits.  Further information about cookies is available at https://www.virtualdetective.co.uk/cookie-policy.

b) Virtual Detective collects information that You provide in creating an account at VirtualDetective.co.uk. This may include information such as Your name, email address, or phone number and payment data.

c) Virtual Detective retains Your search history on our site. Virtual Detective may use Your search history to provide You updates or notifications on the subjects of Your searches, to suggest other search subjects that may be of interest to You, to improve our products and services, and to otherwise enhance Your experience in using our site. Virtual Detective does not share Your search history with any third party, except as set forth in Section 3 below.

d) Certain features of VirtualDetective.co.uk permit You to enter personal information to access Your accounts with third-party websites. In some instances, this information is not stored by Virtual Detective. For example, You may choose to provide Your email account login credentials to import Your address book contacts into VirtualDetective.co.uk. Your email account login credentials will only be used for the one-time address book import and will not be stored. However, Virtual Detective may use information imported or uploaded by You to Virtual Detective, including but not limited to Your address book contacts or other contact lists uploaded to Virtual Detective by You, to improve or enhance Virtual Detective’s products and services.

e) Other features of VirtualDetective.co.uk must store Your third-party login credentials to function. For example, You may choose to provide Your third-party login credentials to syndicate private content from third-party social networks and websites. Under these circumstances, Your third-party login credentials will be stored only so long as You continue to enable private content syndication from these third-party social networks and websites. Should You terminate Your use of the syndication tool, this information will be deleted within a reasonable period of time following the termination. Your third-party login credentials are hashed and stored with the strictest security standards.

f) When You enable location-based features of Virtual Detective products, Virtual Detective may collect location data, such as GPS coordinates. Virtual Detective may also collect location data derived from Your IP address.

3. Use and Sharing of Personal Information

a) Virtual Detective may use Personal Information You provide to VirtualDetective.co.uk to create and maintain Your account, to personalize Your experience, and to send periodic email communications relating to our services, such as purchase receipts, account confirmations, and customer care correspondence, including emails to customers who have abandoned the account setup experience and about searches You have previously performed. If You have made a purchase on VirtualDetective.co.uk or accepted a trial of any of Virtual Detective’s premium subscriptions, You will be deemed to have opted-in to receive promotional emails from Virtual Detective, and Virtual Detective may use Your Personal Information to send You search tips, promotions, and information about new products we think may be of interest to You. Virtual Detective uses certain trusted third parties to help us provide, improve, protect, and promote the services offered on VirtualDetective.co.uk. These third parties will access Your information only to perform tasks on our behalf and in compliance with this Privacy Policy. For example, Virtual Detective provides payment data that You provide to certain payment processors, solely to effect the sale of products or subscriptions that You have requested, or may provide Your email address to third party services for purposes such as delivering email communications, providing customer support, and preventing fraudulent transactions, or may use a third-party service provider to facilitate upload of Your contacts from Your contact management providers, using the OAuth standard whenever possible (If Your contact management providers support the OAuth standard, use of the OAuth standard does not require Virtual Detective or its third-party service provider to have access to, and Virtual Detective and its third-party service provider, will not in fact have access to, the passwords that You established with Your contact management providers). Virtual Detective uses the Google Maps API(s), which is subject to the Google Privacy Policy.  

b) Virtual Detective may use Personal Information about Your use of VirtualDetective.co.uk to improve our services. We may share IP addresses used to access VirtualDetective.co.uk with designated third parties for the sole purpose of preventing and detecting fraud. Virtual Detective may also use services and technologies provided by other companies to assist Virtual Detective in understanding how You use VirtualDetective.co.uk. As a result, information about how You use VirtualDetective.co.uk may be available to these other companies to the extent that their technology collects such information for Virtual Detective’s use or for purposes of relevant delivering online or mobile advertising to You. Further information is available at: https://www.virtualdetective.co.uk/third-party-privacy.

c) Virtual Detective reserves the right to disclose Personal Information to third parties, without notice to You, if required to do so by law, or if Virtual Detective has a good faith belief that disclosure is necessary to (1) comply with legal process served on us; (2) protect and defend our rights or property; (3) act in an emergency to protect someone’s safety.

d) Virtual Detective reserves the right to transfer Personal Information to any successor in interest to the Virtual Detective business.

e) Virtual Detective (either directly or via its third party partners) collects anonymized session and anonymized click-tracking data regardless of a computer's Do-Not-Track signal.

f) The Privacy Policy describes Virtual Detective’s handling of personally identifiable information as required by the California Online Privacy Protection Act.

g) Virtual Detective may provide Your search query to third party data vendors in order to fulfill requests You make for certain kinds of reports.

h) Except as specifically noted in this Privacy Policy or at https://www.virtualdetective.co.uk/third-party-privacy, Virtual Detective does not sell, exchange, transfer, or give Personal Information to any other company. 

4. Children’s Privacy

a) VirtualDetective.co.uk is directed to people who are at least 18 years old, and Virtual Detective does not knowingly collect Personal Information from anyone under the age of 18. If You are aware that Virtual Detective has collected Personal Information from someone under the age of 18, please alert Virtual Detective at CustomerCare@virtualdetective.co.uk and the information will be removed from our system as soon as is reasonably possible. This policy regarding collection of data from children exceeds the requirements of the Children’s Online Privacy Protection Act.

b) Virtual Detective does not knowingly aggregate or provide Public Information about people under the age of 18. Virtual Detective’s email search may return Public Information about children between the ages of 13 and 18 because this Public Information originates from third-party social networking sites and websites that permit children who are 13 years and older to create public profiles. To remove any Virtual Detective listing, including a listing that contains information about a person under the age of 18, please use our Remove A Listing tool at https://www.virtualdetective.co.uk/optout.

5. Contacting Virtual Detective

If You have any questions regarding this Privacy Policy, please contact us by email at CustomerCare@virtualdetective.co.uk or mail at 556 S. Fair Oaks Ave., Suite #101-179, Pasadena, CA USA 91105.

6. Specific Clauses for EU Data Subjects

The following applies only if You are in the European Economic Area or Switzerland (collectively the “EU”):

a) The following clauses only apply to Personal Information You provide to VirtualDetective.co.uk. To request that Public Information about You be removed from public listings on VirtualDetective.co.uk, please use our Remove A Public Listing tool at https://www.virtualdetective.co.uk/optout. This page also contains information about sending written requests for removal of public listings.

b) Virtual Detective relies upon the following lawful grounds to collect and use Your Personal Information:

(i) It is necessary for the performance of a contract.

(ii) Virtual Detective’s or a third party’s legitimate interests, including but not limited to, identity verification and fraud prevention.

(iii) Your consent.

c) You may use Your account to access, correct, or change any Personal Information that You have provided to us or that is associated with Your account. You may also email CustomerCare@virtualdetective.co.uk to request access to, transfer of, and rectification or erasure of Your Personal Information, or restriction of processing, or to object to processing. You will need to specify the nature of Your request and the information that is subject to Your request. Virtual Detective may require You to submit additional information necessary to verify Your identity and status as an EU data subject. Virtual Detective will respond to Your request within 30 days.

d) If Virtual Detective is processing Your Personal Information based upon the lawful ground of Your consent, You have the right to withdraw Your consent for such processing at any time without affecting the lawfulness of the processing based on consent before it is withdrawn. To withdraw consent, email CustomerCare@virtualdetective.co.uk.

e) If You are an EU data subject and have inquiries about Your Personal Information, please contact Virtual Detective’s Data Protection Officer, Jason Matthes, at privacy@virtualdetective.co.uk.

Last Revised: April 15, 2019

Virtual Detective is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA). Do not use this site to make decisions about employment, tenant screening, or any purpose covered by the FCRA.